Terms & Conditions

Cost of Services, Move Details & Payments

Quotes & Pricing

• Official quotes with all-inclusive pricing are sent via email by an Avant-Garde Moving & Storage representative.
• Quotes are valid for 24 hours - after that, pricing may change due to availability and moving date rates.
• Moving rates vary by date based on truck availability and schedule.

Deposits & Payments

• A 10% deposit (minimum $50) is required to secure your booking and will be applied to the total price.
• Deposits are paid through our secure online payment system using any valid debit/credit card.
• Deposits are refundable if the move is canceled at least 24 hours before the scheduled date.
• However, if significant pre-move services have already been performed, including on-site estimates, estimate revisions, scheduling changes, or other project coordination, Avant-Garde Moving & Storage reserves the right to retain up to 50% of the deposit to offset administrative and operational costs incurred prior to cancellation.
• The remaining portion of the deposit will be refunded to the original method of payment.
• If rescheduling is required, deposits will be transferred to the new balance. You may reschedule up to 48 hours before the original date.
• The remaining balance is due 1 business day before the move, by 5 PM.
• We accept all major debit/credit cards, certified checks, money orders, and cash for final payment.
• Cash, certified checks, or money orders must be paid before the movers start working.
• By accepting these Terms & Conditions and submitting a deposit by credit or debit card, the Customer authorizes Avant-Garde Moving & Storage to charge the payment method on file for any remaining balance that becomes due under the moving agreement. If the Customer has not otherwise submitted the required payment by the applicable due date, Avant-Garde Moving & Storage may charge the outstanding balance to the payment method on file.
• Payments made by credit card are subject to a 3% processing fee, which the Customer authorizes Avant-Garde Moving & Storage to include in any applicable credit card transaction.

Moving Day Procedures

• The foreman will conduct a walkthrough with the customer to ensure all agreed-upon services are accurate.
• The customer must sign a Bill of Lading (BOL) before the job begins.
• Upon completion, a final walkthrough will be conducted at the new location before signing the job completion contract.

Arrival & Scheduling

• Avant-Garde Moving & Storage will accommodate building time restrictions but is not responsible for delays caused by unforeseen moving challenges.
• We are not responsible for road conditions or traffic delays.
• The arrival window provided is when the crew is expected to show up at the pickup location.
• Customers can request a guaranteed pickup time for an additional fee.
• Time is not a pricing factor for our moves; we offer all-inclusive rates.

Gratuity

• Tips are not included in the price.
• Industry standard for good service is 20% of the total bill.

What Our Price Includes & Potential Additional Charges

Included in Price

• Taxes are included in the quoted price.
• Fuel, mileage, zone, and toll fees are included if the correct addresses are provided.
• Parking tickets, muni-meters, and similar fees are covered by Avant-Garde Moving & Storage.

Potential Additional Charges

• Parking permits for locations such as Hoboken, NJ must be arranged by the customer.
• If additional services/items are added on the moving day, pricing will be adjusted accordingly.
• The moving crew will not move additional items or perform extra services until additional balance payments are cleared.
• If additional packing is required beyond the agreed inventory, packing fees will apply.
• Stair Fees apply if a move involves flights of stairs not disclosed during booking.
• If the truck must park more than 150 feet from the building entrance, a long-carry fee may apply.
• Waiting time fees apply if delays are caused by the customer or building management.

Furniture Handling, Packing & Unpacking

Standard Furniture Handling

• Includes basic disassembly and reassembly for furniture requiring fewer than ten (10) screws.
• Specialized disassembly or assembly may require additional charges.
• Furniture that has been previously modified, repaired, glued, or is structurally compromised may not be capable of being safely disassembled or reassembled. Avant-Garde Moving & Storage shall not be responsible for damage resulting from such pre-existing conditions.

Specialty & Fragile Items

• Includes, but is not limited to, storage bed frames, glass furniture, china cabinets, pianos, fine art, marble tables, gym equipment, pool tables, oversized sofas, antiques, mirrors, and other specialty items.
• Specialty items must be disclosed during the booking process. Failure to disclose specialty items prior to the move may result in additional charges, scheduling changes, or the inability to safely complete the requested services.
• Natural stone items, including marble, granite, quartz, slate, concrete, ceramic, and similar materials, may contain hidden fractures or structural weaknesses that are not visible prior to handling. Avant-Garde Moving & Storage shall not be responsible for damage resulting from inherent defects, hidden fractures, or normal structural stress during handling or transportation.
• Customers are responsible for notifying Avant-Garde Moving & Storage of any existing damage, previous repairs, loose components, structural weaknesses, or unstable conditions affecting any item prior to the commencement of services. Avant-Garde Moving & Storage shall not be responsible for damage resulting from pre-existing conditions, hidden defects, or the normal handling of structurally compromised items.
• Avant-Garde Moving & Storage reserves the right to refuse or reschedule specialty handling services that were not disclosed prior to the move.
• Avant-Garde Moving & Storage shall not be responsible for the internal mechanical, electrical, or electronic failure of televisions, computers, monitors, audio equipment, pianos, appliances, or other electronic devices following transportation, unless such failure is directly associated with visible external physical damage caused during the move.

Packing Materials & Supplies

• Protective materials used during the move remain the property of Avant-Garde Moving & Storage and will be removed and returned to the truck upon completion of the move.
• Purchased packing materials will remain with the Customer at the delivery location.
• Specialty packing materials, including wardrobe boxes, TV boxes, and picture boxes, are provided on a rental basis unless otherwise purchased.
• Packing materials may be delivered up to ten (10) days prior to the move upon request.

Storage Service Terms

Storage Fees & Payments

• Monthly storage fees are based on the size of the move and may change if items differ from the original quote.
• Payment is accepted only via debit/credit card and will be charged monthly on the storage start date.
• If the Customer removes all stored items within the first ten (10) days of a new monthly billing period, storage charges may be prorated based on the number of days the items remained in storage during that period.
• If the Customer removes items after the tenth (10th) day of the monthly billing period, the full monthly storage charge will apply. No partial-month credit, refund, or prorated adjustment will be issued after the tenth (10th) day.
• This policy applies regardless of the date on which the Customer schedules or completes the move-out.

Storage Conditions & Access

• Climate-controlled storage helps protect items from extreme temperature and humidity fluctuations.
• Items remain wrapped, protected, and labeled for easy identification while in storage.
• Storage move-outs must be scheduled in advance with an Avant-Garde Moving & Storage representative.
• Partial storage retrieval is available upon request. Customers may request specific items without removing the entire storage inventory.
• Storage visits are available by appointment only and must be scheduled at least forty-eight (48) hours in advance.
• Storage visits are available Monday through Saturday between 9:00 AM and 4:00 PM. No storage visits are available on Sundays.
• To ensure uninterrupted warehouse operations and month-end inventory management, storage visits are not available between the 25th day of each month and the 5th day of the following month.
• Storage access is subject to all storage fees and other outstanding balances being paid in full.

Late Payments & Non-Payment Policy

• Late payments may result in additional fees.
• If storage payments are overdue for 3 months, Avant-Garde reserves the right to auction or dispose of stored items to recover costs.
• Storage move-out services require all outstanding balances to be paid before scheduling.

Insurance, COI & Claims

Basic Insurance Coverage

• All moves include $0.60 per pound per article in basic coverage.
• Full Valuation coverage can be purchased via Avant-Garde Moving & Storage, or through third-party insurance via Relocation Insurance (relocationinsurance.com).

COI (Certificate of Insurance)

• Available upon request for buildings requiring proof of coverage.
• COI covers building property, not personal belongings.

Claims Process

• All claims must be submitted in writing via email within fifteen (15) calendar days following the completion of the move. Claims submitted after this period will not be considered.
• The claim must include a detailed description of each item claimed, along with clear photographs and/or videos documenting the alleged damage.
• Avant-Garde Moving & Storage reserves the right to inspect any item for which a claim is submitted prior to approving or resolving the claim.
• Customers must retain the item in its current condition until the claim has been reviewed. Repairs, disposal, or replacement of the item prior to inspection may affect claim eligibility.
• The Avant-Garde Customer Care Team will acknowledge receipt of the claim and respond within fifteen (15) business days.
• Failure to provide sufficient supporting documentation may result in the denial of the claim.
• Claims submitted through social media, text messages, verbal communication, or third parties will not be considered official claims. All claims must be submitted by email in accordance with this policy.

Customer Responsibilities

Before the Move

The Customer is responsible for providing complete and accurate information regarding the inventory, pickup and delivery access conditions, building restrictions, specialty items, and requested services prior to the move, and for promptly notifying Avant-Garde Moving & Storage of any changes before the scheduled moving date. Avant-Garde Moving & Storage shall not be responsible for additional costs, delays, scheduling changes, or limitations in service resulting from incomplete, inaccurate, or omitted information provided by the Customer during the booking process.

• The Customer (or an authorized representative) must be present at both the pickup and delivery locations.
• A Power of Attorney must be signed if an authorized representative is overseeing the move.
• All furniture must be emptied unless packing services have been arranged.
• Electronics must be unplugged, and all cables and accessories packed prior to the movers' arrival.
• Aquariums, barrels, and any other containers holding water or liquids must be completely emptied before transport.
• Boxes should be placed near the entrance whenever possible to help facilitate efficient loading.

Packing Policy

• Customers who choose to pack their own belongings must use sturdy boxes and appropriate packing materials.
• Avant-Garde Moving & Storage is not responsible for damage to fragile items packed by the Customer.
• Customers packing TVs, mirrors, artwork, or other fragile items in their own boxes or protective materials assume responsibility for any resulting damage.
• Any furniture, artwork, appliances, electronics, or other items that the Customer chooses to wrap, protect, disassemble, or prepare for transport without the assistance of Avant-Garde Moving & Storage are transported at the Customer's own risk. Avant-Garde Moving & Storage shall not be responsible for damage resulting from inadequate or improper packing, wrapping, or protection provided by the Customer.
• If the Customer declines Avant-Garde Moving & Storage's recommended packing or protective services for any item, the Company shall not be liable for damage that could reasonably have been prevented through proper professional packing or protection.
• Avant-Garde Moving & Storage reserves the right to note on the Bill of Lading any items that were packed, wrapped, or otherwise prepared for transport by the Customer.
• Avant-Garde Moving & Storage reserves the right to decline transportation of any item that is improperly packed or insufficiently protected by the Customer if, in the Company's judgment, transportation may result in damage to the item or other property.
• Customers are responsible for informing Avant-Garde Moving & Storage of any existing damage, structural weaknesses, previous repairs, or unstable conditions affecting any item prior to the commencement of services. Avant-Garde Moving & Storage shall not be responsible for damage resulting from pre-existing conditions or the normal handling of structurally compromised items.
• Live plants are transported at the Customer's risk. Avant-Garde Moving & Storage is not responsible for changes in condition resulting from temperature, sunlight, watering, handling, or transportation.

Long-Distance & Hourly Moves

Long-Distance Moves

• Three options: Consolidated (flexible delivery), Exclusive (guaranteed date), Express (fast delivery window).
• Consolidated moves may involve third-party carriers with 53ft trucks.
• If shuttle services are needed at delivery, a maximum $300 fee may apply.

Hourly Moves

• The requested hours must be specified at booking.
• Additional time beyond the quoted hours is billed at the agreed hourly rate.
• Payment for additional hours is required before job completion.

Right to Refuse or Discontinue Service

Avant-Garde Moving & Storage reserves the right to refuse or discontinue services if conditions at the pickup or delivery location present a safety risk to employees, customers, property, or the shipment.

Privacy Policy

At Avant-Garde Moving & Storage, protecting your privacy is a priority, and we are committed to maintaining strong and meaningful privacy protection.

• We use the information to provide you with our moving services and enhance your experiences with us.
• We prioritize customer privacy and data security.
• Personal information (name, address, billing details) is stored securely.
• Payment information is encrypted to prevent theft or misuse.
• Customer details may be shared with third-party providers for long-distance deliveries.

Please read more on our Privacy Policy page.

Contact Us

If you have any questions about these Terms & Conditions or need clarification on any aspect of our services, please contact us: