Privacy Policy

Introduction

This Privacy Policy outlines how Avant Garde Moving and Storage ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our services. We are committed to protecting your privacy and handling your personal information with care and respect.

Grounds for Data Collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use our services, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our users to carefully read this Privacy Policy and use it to make informed decisions.

What Types of Information Do We Collect?

We collect two types of data and information from users:

Non-Personal Information

The first type of information is un-identified and non-identifiable information pertaining to users, which may be made available or gathered via your use of our services ("Non-personal Information"). We are not aware of the identity of a user from which the Non-personal Information was collected. This may include:

• Aggregated usage information and technical information transmitted by your device
• Software and hardware information (browser type, operating system, language preference, access time)
• Activity information (pages viewed, online browsing, clicks, actions)

Personal Information

The second type of information is "Personal Information," which is individually identifiable information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: Geolocation data, IP address, unique identifiers (MAC address and UUID), and other information related to your activity
• Registration Information: Full name, email address, physical address, phone number, and other details you provide when using our services

How Do We Receive Information About You?

We receive your Personal Information from various sources:

• When you voluntarily provide personal details to request our services
• When you use or access our website in connection with our services
• From third party providers, services and public registers (for example, traffic analytics vendors)

How Do We Use Your Information?

We do not rent, sell, or share users' information with third parties except as described in this Privacy Policy.

We may use the information for the following purposes:

• Communicating with you via phone, text, or email – sending notices regarding our services, providing technical information and responding to customer service issues
• To communicate with you and keep you informed of our latest updates and services
• To serve you advertisements when you use our website
• To market our services and products
• Conducting statistical and analytical purposes, intended to improve our services

Information Sharing

In addition to the purposes listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

We may share Personal Information with trusted third party providers for purposes including:

• Hosting and operating our website
• Providing you with our services, including personalized display
• Storing and processing information on our behalf
• Serving advertisements and evaluating advertising campaigns
• Providing marketing offers and promotional materials
• Performing research, technical diagnostics or analytics

We may also disclose information if we have good faith belief that disclosure is necessary to comply with applicable law, enforce our policies, investigate potential violations, prevent illegal activities, establish or exercise legal rights, or prevent harm to rights, property or safety.

Your Rights

You may request to:

1. Receive confirmation as to whether personal information concerning you is being processed, and access your stored personal information
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format
3. Request rectification of your personal information that is in our control
4. Request erasure of your personal information
5. Object to the processing of personal information by us
6. Request to restrict processing of your personal information by us
7. Lodge a complaint with a supervisory authority

Please note that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

If you wish to exercise any of these rights, please contact us at:

Data Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information collected and the purpose for which it is collected.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our services. A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website.

Our website uses the following types of cookies:

• Session cookies: Stored temporarily during a browsing session and deleted when the browser is closed
• Persistent cookies: Saved on your computer for a fixed period and not deleted when the browser is closed
• Third party cookies: Set by other online services who run content on the page you are viewing

You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our website may not operate properly.

Marketing Communications

We may use your Personal Information to provide you with promotional materials about our services. These communications are directly related to the services offered by Avant Garde Moving & Storage.

Out of respect for your privacy, we include options within these marketing materials to decline further promotional offers. If you unsubscribe, we will remove your contact information from our marketing distribution lists.

Please note that even if you unsubscribe from marketing communications, we may still send essential service-related communications.

SMS Messaging Policy

By providing your phone number, you consent to receive SMS communications from us, including service updates, scheduling confirmations, estimated arrival times, and other service-related communications.

To opt out: Reply STOP to any text message you receive from us, or contact us at info@avantgardemoving.com.

Standard message and data rates may apply. Message frequency varies based on your interactions with us and the services you request.

Data Security

We take great care in implementing and maintaining the security of our website and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our services.

Transfer of Data Outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to countries approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Minors

We understand the importance of protecting children's privacy. Our services are not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian.

We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that their child has provided us with Personal Information without consent, they should contact us at info@avantgardemoving.com.

Updates to This Privacy Policy

We reserve the right to periodically amend or revise this Privacy Policy. Material changes will be effective immediately upon display of the revised Privacy Policy. Your continued use of our services following notification of amendments constitutes your acknowledgment and consent of such amendments.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: